Privacy Policy 918ks —
Your Data Protection

This Privacy Policy explains how 918ks ("we", "Platform", or "918ks") collects, uses, stores, and protects your personal information when you use our website at 918ks.app, the 918ks mobile app, and all related services.

We understand that your trust in us depends largely on how we handle your personal information. That is why we are committed to being fully transparent about our privacy practices and ensuring your data is handled with the utmost responsibility.

By registering or using the 918ks platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

918ks collects several categories of information depending on how you interact with our platform. The following are the types of information we may collect:

Information You Provide Directly

• Registration Information: Full name, phone number, date of birth and username when you create a new account.
• Identity Verification (KYC) Information: Copies of MyKad, passport or other identification documents submitted for account verification purposes.
• Financial Information: Bank account number, account holder name and digital wallet details required for deposits and withdrawals.
• Communications: Any messages, complaints or enquiries you send to our customer support team.

Automatically Collected Information

• Log Data: IP address, browser type, operating system, pages visited, and access times.
• Device Data: Device type, unique device identifiers and network information.
• Activity Data: Game history, transaction records, betting patterns and in-account activity.
• Cookies: Small data files stored on your browser to enhance your user experience.

The information we collect is used solely for legitimate and reasonable purposes to enable us to provide you with the best possible service. The following are the primary purposes for which this data is used:

• Account Management: Creating and maintaining your account, processing logins and keeping your profile secure.
• Transaction Processing: Processing deposits, withdrawals and all financial transactions on the platform safely and efficiently.
• Identity Verification: Meeting KYC requirements and complying with anti-money laundering (AML) laws in force in Malaysia.
• Platform Security: Detecting and preventing fraud, unauthorised access, bonus abuse and other suspicious activity.
• Customer Support: Addressing inquiries, resolving issues and improving the quality of our support service.
• Service Communications: Sending important notices related to your account, transactions and policy changes.
• Platform Improvements: Analysing usage patterns to enhance the user experience and develop new features.
• Responsible Gaming: Monitoring gameplay patterns to identify and assist members who may be experiencing gambling-related issues.

918ks does not sell, rent, or disclose your personal information to third parties for their own commercial purposes. However, there are specific situations where we need to share your information with certain parties:

Trusted Service Providers

We work with trusted third-party service providers to help operate our platform, including payment processors, cloud service providers and technical security teams. All such providers are bound by strict confidentiality agreements and may only use your data for purposes we have specified.

Legal Requirement

918ks will disclose your personal information when required by law or court order, including to:

• Law enforcement authorities when legally required.
• Financial authorities for AML compliance and fraud prevention purposes.
• Regulatory bodies with jurisdiction over our platform's operations.

Business Transfer

In the event of a merger, acquisition or sale of platform assets, user information may be transferred to the new entity subject to the same or stronger privacy protections.

918ks invests fully in industry-grade security infrastructure to ensure your personal data is always protected. We employ multiple layers of security to prevent unauthorized access, data loss, or accidental disclosure.

Technical Security Measures

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected with 256-bit SSL encryption — the same security standard used by major banking institutions.
• Static Data Encryption: Sensitive data stored in our databases is also encrypted to ensure comprehensive protection.
• Two-Factor Authentication (2FA): Additional security features are available for all accounts to prevent unauthorized access.
• 24/7 Monitoring: Our automated monitoring system operates around the clock to detect any unusual activity.
• Regular Security Audits: Our platform undergoes regular independent security audits to identify and patch any vulnerabilities.

918ks uses cookies and similar tracking technologies to enhance the user experience, understand how the platform is used, and keep your account secure. Cookies are small data files stored in your browser when you visit our platform.

You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your browser's documentation.

As a 918ks member, you have certain rights regarding your personal data. We fully respect these rights and make it easy for you to exercise them:

918ks retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by applicable law.

• Active Account Data: Retained for the duration your account remains active, plus the period required to resolve any outstanding disputes.
• Financial Transaction Records: Retained for at least 7 years in accordance with Malaysia's financial and AML legal requirements.
• KYC Documents: Retained for at least 5 years after the business relationship ends.
• Communication Logs: Retained for 2 years for quality control and dispute resolution purposes.
• Technical Log Data: Retained for 90 days for security and technical troubleshooting purposes.

Once the retention period has expired, your data will be securely deleted or anonymised so it can no longer be linked to you.

The 918ks platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

If we discover that personal information of a minor has been collected without proper age verification, we will take immediate steps to delete that information and close the account in question.

918ks reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. All changes take effect upon publication of the latest version on this page.

For significant changes, we will endeavour to notify you via in-platform notices or through appropriate communication channels. However, it is your responsibility to review this page periodically. The "Updated" date at the top of this page indicates when this Privacy Policy was last amended.

Your continued use of the 918ks platform after any changes are published constitutes your acceptance of the updated policy.

If you have any questions, concerns or wish to exercise your privacy rights, our team is ready to assist. You can reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the 918ks platform.
• Email: [email protected] — We will reply within 1–2 business days.
• FAQ Page: Visit our FAQ page for answers to frequently asked privacy-related questions.